Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Our Service team is growing, and we are looking to add to our talented team of Field Service Engineers to look after Pall customers in Germany, carrying out the installation, validation, calibration, maintenance, diagnostics and repair of Pall Biotech equipment at our Customer sites.
The role:
- The Field Service Engineer position is responsible for the service and support of Pall’s customer base. Responsible for repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites.
- Predominantly covering Germany with some cover/travel to other parts of EMEA.
- Customer Happiness - Increased efficiency, decreased downtime, regular Calibration and Preventive Maintenance, regular upgrades.
- FSE’s are responsible for adding Service Calls into Pall’s Service Management System, scheduling own visits and closing service calls at completion.
- Drives a sense of ownership to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.
- Training customer personnel in operation/maintenance of Pall Systems
- Supporting sales growth, service growth and customer happiness by identifying leads for new equipment and services. Able to handle customer accounts and understand where Pall can add more value by offering extra services.
- Completion of weekly scheduling reports and participation in all Team calls.
Experience, Education/Qualifications:
- Qualifications in a mechanical or electrical engineering subject area (or Military equivalent) would be preferred or equivalent experience
- 3 to 5 years maintenance/servicing experience - ideally with some field based experience
- Strong English and German language skills
- Electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application
- Strong deductive reasoning and problem-solving skills
- Valid driver’s license and valid current passport required.
- Residing in a commutable distance to a main airport – ideally based in central Germany
- Willingness to travel - 80% of the role would be with customers onsite with overnight stays depending on the location.
- Able to identify, own and track issues with an account, according to call procedure, to reach resolution.
- Computer literate
- Commercial experience, experience of or willingness to identify leads and promoting products or services
- Encouraging of other FSE’s and service team members.
- Inclination and ability to listen to client partners (e.g. Customers, Sales, Customer Service) and generate meaningful insights.
- Deliver results while quickly adapting to changing priorities and unforeseen challenges.
- Good at prioritising daily activities and possesses the drive and motivation to take action, resolving issues requiring immediate attention.
- Strong Interpersonal and Communication skills - able to remain calm
- Good documentation practices and basic knowledge/understanding of GMP.
- Great at adapting, flexible and understanding of change. Able to think quickly and respond positively to any changes.
Are you interested? Join the PALL Team!
If you would like to explore this phenomenal opportunity further and find out more about our competitive salary package, please do not hesitate to contact us.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
