Customer Operations Representative (m/f/d)

Ensure backlog coverage while validating backlog integrity; analyze backlog vs. shipment variance and Customer Request Date (CRD) vs. Estimated Ship Date (ESD) gaps to identify root causes; define and implement strategies to eliminate future variance;...

Customer Operations Representative (m/f/d)
– (2200029S)

What You Will Gain From this Role:

• Ability to work in direct collaboration with business partners, strategic customers and sales teams to eliminate revenue disruption and drive supply chain improvements
• A unique understanding of how TI transacts business with our customers to allow orders and critical information to flow seamlessly
• Knowledge and exposure to various functions and business processes within TI including but not limited to Sales, Planning, Logistics, Receivables and Credits and Asset Management

Primary Responsibilities:

• Ensure backlog coverage while validating backlog integrity.
• Analyze backlog vs. shipment variance and Customer Request Date (CRD) vs. Estimated Ship Date (ESD) gaps to identify root causes; define and implement strategies to eliminate future variance and prevent gaps.
• Build a strong business relationship with the supply chain community at each account, and develop an in depth knowledge of the customer’s procurement methodologies.
• Identify weaknesses in supply chain for each customer; determine and implement optimal supply chain solution for each site / program / device.
• Understand customer’s end business markets, utilizing this knowledge to assist business forecasting and anticipate disruptions.
• Increase customer satisfaction by acting as a customer advocate within TI in support of supply chain scorecard metrics and Initiatives.
• Monitor and enforce TI terms and conditions including change order windows, forecast liability, and inventory freshness.
• Identify and implement process efficiency improvements to decrease Customer Operations workload.

Knowledge / Skills / Experience / Education:

Our Offer for you:

• Bachelor’s Degree in Business Administration, Industrial Engineering, Supply Chain management, Finance, Accounting or other business related field.
• Work experience level junior up to 3 years
• Motivated self-starter capable of multi­tasking, establishing priorities, and working effectively within a cross-functional team.
• Ability to establish strong relationships with key stakeholders, critical to success, both internally and externally.
• Strong analytical skills with the ability to quickly ramp on new tools and processes.
• Strong interpersonal and communication skills.
• Solid understanding of planning Systems and global manufacturing operations.

UNSER ANGEBOT

• Benefit from a competitive salary, yearly profit sharing (dependent on company success) and many additional benefits and an unlimited contract from the beginning
• Join an international work environment where your ideas count and where you can thrive in a diverse culture
• Explore a world of opportunities for your personal and professional development

Texas Instruments Incorporated (TI) is a global semiconductor design and manufacturing company that develops analog ICs and embedded processors. By employing the world’s brightest minds, TI creates innovations that shape the future of technology. TI is helping about 100,000 customers transform the future, today. We’re committed to building a better future – from the responsible manufacturing of our semiconductors, to caring for our employees, to giving back inside our communities and developing great minds. Put your talent to work with us – change the world, love your job!